Shipping & Returns

Return Policy

In-store purchases may be exchanged or returned for full gallery credit within 10 days. A 10% restocking charge will apply to refunds. Consigned pieces are a final sale unless an agreement is made at the time of purchase.

Web-purchased item(s) may be returned for exchange or gallery credit within 14 days (excluding shipping charges). Customer is responsible for return shipping charges and insurance. Please call or email within 2 days of receipt of merchandise for a Return Authorization Number.

Returned items must be in original, undamaged condition and must be accompanied by the original receipt.

Gallery credit is non-expiring and may be used toward future purchases through our website or at our gallery, as long as we live.

Layaways, custom and special orders and any purchase marked at a discount may not be returned.

When Your Purchase Arrives

When unpacking your shipment be careful and gentle according to the fragility of the piece(s). Use scissors or a box cutter on tape. Inspect the contents thoroughly for all pieces and any possible damage from shipping. Do not throw out any packing material until you are satisfied with your shipment.

In Case of Damage

All shipments are insured. In case of damage to your merchandise you must save all the packing material and call us within 2 days of receipt of your art. We will begin a claim process. You will need to repack the damaged piece(s) as close as possible to the way it was originally packaged.

Damaged item(s) will be replaced, repaired or refunded according to the specific piece and options available.

Custom Orders

Many of our artists will do custom work. Please call or email with your desires and we will be happy to assist.

Corporate Gifts and Awards

Raku Gallery is an innovative choice for executive gifts and corporate awards. Your business associates and clients will be impressed with your gift of fine American craft. Call or email Nancy for more information.